We perform the services you order to the best of our ability. In most cases we can make your site lighter and faster.
If you order the Essentials or Entrepreneur package, we guarantee a lighter and faster site or we’ll refund you. We use WebPagetest.org to measure before / after performance stats.
It’s impossible to predict the gains of a project, it depends how optimized your site was before and what apps you’re using. We can’t guarantee specific speeds or scores with 3rd party tools because they’re usually general analysis tools not geared for Shopify / eCommerce sites.
We offer free support for your project for 7 days after the project has been delivered.
*If you order a service and it cannot be performed (either because your site is already optimized or there’s an app blocking it), then we give you a full refund.
*If you order a service and the developer performs the service according to the description, we cannot refund because the work has already been done. If you’re concerned about the results or have target goals for speed, we recommend ordering a Developer Analysis service first, so a developer can investigate and give a prediction on what can be done / the effects.
For more information see our Refund Policy.